Terms and Conditions
Last updated: 20 October 2026
Please read these terms carefully before using RSVPeasy.
1.
Acceptance of Terms
By accessing and using RSVPeasy (“the Service”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use the Service.
2.
Description of Service
RSVPeasy provides event management and RSVP tracking tools for personal and professional events. The Service includes custom RSVP pages, response tracking, email notifications, and related features.
3.
Account Registration
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration.
4.
Subscription and Billing
RSVPeasy offers a free plan, a Premium Pass purchased as a one-off payment per event, and a Studio monthly subscription. Current prices, currencies, applicable taxes, features, limits and access periods are displayed before purchase. Australian consumer prices include GST where applicable, and unavoidable charges are disclosed before payment.
The Premium Pass does not automatically renew. Studio subscriptions automatically renew at the price and billing interval disclosed at checkout, with your authorisation, until cancelled. You may cancel through the billing portal or contact support@rsvpeasy.com if it is unavailable. Cancellation stops future renewals, and your subscription access continues until the end of your paid billing period. Any effect on active events, client links, editing, saved designs, RSVP collection and unused credits will be explained before purchase. Cancelling a subscription does not itself request immediate deletion of your data.
We will give at least 30 days’ notice of an increase to your recurring subscription price. The increase will apply no earlier than the next renewal following that notice period, giving you the opportunity to cancel first. Fixed prepaid periods and expressly agreed price guarantees remain protected. Trial periods, introductory prices and subsequent charges will be disclosed before signup, and paid conversion requires the authorisation required by law.
Optional add-ons, messaging credits and any separately charged AI usage are charged at the prices you approve before purchase. Relevant quantities, charging units, supported destinations, expiry dates and rollover conditions will be disclosed. Where SMS credits are charged per message segment or consumed when a message is submitted rather than successfully delivered, this will be explained before purchase. We do not charge undisclosed activation fees or enable automatic top-ups without your authorisation. We correct billing errors and duplicate charges and do not retrospectively introduce credit expiry dates without a lawful agreement or appropriate remedy.
If a payment fails, we will notify you and allow a reasonable opportunity to resolve it before applying proportionate service restrictions, unless fraud or an urgent security risk requires earlier action. Where reasonably practicable, we will consider the timing of your event before restricting access.
We do not provide refunds solely for a change of mind, unused purchased access or unused portions of a billing period. This does not limit any refund, cancellation, chargeback or other right or remedy available under the Australian Consumer Law or other applicable law. You may raise a billing dispute with us or your payment provider.
5.
Acceptable Use
You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service. You may not use the Service to collect or store personal information about others without their consent.
6.
Content Ownership
You retain rights you hold in your original artwork and other uploaded content. You give us a non-exclusive licence to store, reproduce, process, transmit, display and adapt that content only as reasonably necessary to supply, secure and support your chosen services and comply with law. We may authorise relevant suppliers to do those tasks under appropriate arrangements. This is not permission to advertise using your private event, design, brand or guest images.
You must hold the rights or permissions necessary for your uploads and instructions, including images, music, video, logos, fonts and personal information. Do not upload infringements or impersonate another person. Guest information remains subject to individuals’ legal rights; it is not property you can use without restriction.
We and our licensors retain rights in the platform, software, templates and supplied assets. Subject to the licence disclosed for an asset, you may use supplied templates/assets in finished invitations, event pages and outputs for your own events or authorised client work. You may not extract and resell our assets or templates as a standalone library, or misrepresent exclusive ownership. Any additional stock/font licence restriction must be made available before use. We do not acquire rights in your independently created templates merely because you save them.
7.
Data Security
RSVPeasy takes reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Although we take reasonable precautions, no internet transmission, electronic storage system or security measure is completely secure. We cannot guarantee that the Service will be free from every security threat, interruption or unauthorised intrusion.
You are responsible for taking reasonable precautions to protect your account credentials, devices and private access links, using available security settings, and sharing access only with authorised people. Please notify us promptly of any suspected unauthorised access or security incident.
If a security incident occurs, we will take reasonable steps to investigate, contain and address it, and notify affected individuals and relevant authorities where required by applicable law.
Nothing in this section excludes or limits RSVPeasy’s obligations or any rights or remedies that cannot lawfully be excluded, including under applicable privacy laws and the Australian Consumer Law.
8.
Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
Subject to those rights, RSVPeasy is not liable for losses that were not reasonably foreseeable when you purchased or began using the Service. Loss is not excluded simply because it is described as indirect, incidental, special or consequential.
We take reasonable care in providing the Service but do not guarantee uninterrupted access, error-free operation, successful delivery of every email or SMS, or the accuracy or uniqueness of AI-generated content. These limitations do not remove our responsibility for failing to provide the Service with reasonable care and skill.
You are responsible for reviewing event details, AI-generated results, guest information, message schedules, seating arrangements and exported designs before publishing, sending or using them. You should retain copies of important records and confirm critical event arrangements directly with relevant suppliers.
RSVPeasy is not responsible for loss to the extent caused by incorrect information you supply, unauthorised use resulting from your failure to take reasonable security precautions, or your use of the Service contrary to these Terms. This does not exclude liability for loss caused or contributed to by RSVPeasy’s own breach, negligence or unlawful conduct.
Each party must take reasonable steps to minimise avoidable loss. Responsibility will be reduced to reflect the extent to which the other party caused or contributed to that loss.
No exclusion in this section applies to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.
.9
Contact
If you have any questions about these Terms of Use, please contact us at support@rsvpeasy.com
10.
SMS Messaging Terms
Send only messages you are entitled to send, identify the actual sender, and observe applicable consent, unsubscribe and sender-registration rules in each destination. An RSVP or invitation does not give consent to unrelated advertising. Do not use harvested lists, conceal the sender or evade an opt-out. Maintain appropriate evidence of permissions and promptly honour suppression requests.
Invitations, confirmations, RSVP reminders and event-date reminders are sent according to the enabled settings and authorisations. Review timing and content before scheduling. Delivery depends on valid contact details, networks, filtering and recipient settings; sent status does not necessarily mean delivered or read. We use reasonable care in providing the messaging service. For critical changes, check delivery and use another appropriate channel if necessary.
Recipients can follow the unsubscribe instructions in their message or contact support@rsvpeasy.com Reply STOP applies where the sending number supports replies; messages from non-reply sender IDs must provide another workable opt-out route. Message frequency depends on the event and selected reminders. Recipient network/message/data charges may apply. We may restrict messaging reasonably necessary to prevent unlawful sending or protect deliverability, and will explain where lawful.
Programme: RSVPeasy event notifications.
What we send: event invitations, RSVP reminders and event updates, sent by event hosts to guests on their own guest list.
Frequency: message frequency varies by event. A typical guest receives one invitation and up to four reminders.
Cost: message and data rates may apply.
To stop receiving messages: reply STOP at any time. You will be removed immediately and will receive no further messages.
For help: reply HELP, or email support@rsvpeasy.com
Carriers are not liable for delayed or undelivered messages.
11.
AI-assisted features
We use AI for features such as extracting invitation details, suggesting coordinated colours/fonts and creating images or backgrounds from prompts. Features may process an uploaded invitation automatically as explained at the upload step, or run when you request a generation. The Privacy Policy explains the information handling; the interface must identify the relevant AI activity before submission.
Check AI outputs before publishing, sending, downloading or printing. AI can omit or invent details, misread dates and names, create unsuitable content, or produce similar results for different users. Do not submit unnecessary sensitive information or information you lack authority to disclose. Do not use AI to infringe rights, impersonate people or generate prohibited content.
You may use outputs to the extent permitted by applicable law and the licence disclosed for the relevant feature. We do not promise that an AI output is unique, eligible for copyright, exclusive to you or free of third-party claims. We do not claim ownership of your original uploaded artwork through this clause. Any material provider restriction must be disclosed before purchase/use. AI limitations do not exclude our responsibility for reasonable care, accurate representations, privacy or non-excludable rights.
12.
Gallery uploaders must have authority to share images and videos, including appropriate authority for children’s images. Organisers must select suitable approval/visibility settings and reasonably respond to privacy or removal requests. Downloads or screenshots already made by others may not be recoverable.
Maps, registries, external links, connected domains, payment services and other integrations have their own terms and privacy notices. We are responsible for our own integration and supplier obligations; we do not exclude responsibility merely because a supplier is involved. You are responsible for services you independently purchase from another business.
13..
Acceptable use, safety and complaints
Do not use the platform for fraud, unlawful discrimination, threats, harassment, harmful impersonation, malware, unauthorised access, child sexual abuse material, non-consensual intimate images or other unlawful activity. Do not circumvent security, scrape private guest information, exploit children, upload prohibited content or use AI to evade safety controls.
Anyone, including a guest without an account, can report unsafe content, privacy concerns or suspected infringement to support@rsvpeasy.com Include the page/event link and a description, avoiding unnecessary copies of harmful material. We assess reports according to seriousness and applicable law, and may restrict content or access where reasonably necessary. We provide reasons and a review route where lawful and safe. In an immediate emergency, contact local emergency services.
14.
Availability, maintenance and changes
We use reasonable care and skill to provide the purchased service. Interruptions can occur. We will give reasonable notice of planned material maintenance where practicable, address faults and communicate material outages appropriately. No specific uptime, restoration time or support response guarantee applies unless expressly agreed. This does not displace statutory requirements.
We may make improvements that do not materially reduce purchased functionality. We will not use a general change clause to remove core paid benefits mid-period without an appropriate agreement or remedy. For materially adverse changes to these Terms or ongoing services, we give at least 30 days’ notice and a reasonable opportunity to cancel before they take effect. Changes to fixed prepaid commitments require agreement or an appropriate remedy, including refund of the unused affected portion where applicable. Urgent legal/security changes may take effect earlier where reasonably necessary; we will explain promptly and preserve applicable exit/remedy rights. No change operates retrospectively to remove an accrued claim.
15.
Suspension, closure and exports
We may restrict the affected part of the service proportionately for a material breach, unpaid authorised fees, an urgent safety/security risk or legal requirement. Ordinarily we give reasons and at least 14 days to remedy a remediable material breach before terminating. Immediate action is permitted for serious irremediable breaches, urgent risks or law. Where lawful and safe, we explain the action and how to seek review. We restore access when the reason for a temporary restriction ends.
You may close your account by cancelling paid renewals and contacting support or using the available closure tool. Before closure, export records you are authorised to retain. Unless law or a serious security risk prevents it, for 30 days after paid service access ends we will provide supported exports or reasonable assisted export on request. It does not extend live event hosting or editing. Licences do not require export of our software or third-party source assets.
Deletion follows the Privacy Policy’s confirmed schedule and lawful retention exceptions. If we discontinue a purchased service for reasons other than your breach, we give reasonable notice where practicable and an appropriate refund of the unused affected prepaid service, without limiting statutory remedies.
16.
Guest Information and Organiser Responsibilities
Organisers must have appropriate authority to upload guest information and collect responses through RSVPeasy. They must provide any notices and obtain any consent required by applicable law, collect only information reasonably necessary for their event, and restrict access to authorised people.
Dietary requirements, allergies and accessibility requests may reveal sensitive information, including health information or religious beliefs. Organisers must explain why this information is requested and who will receive it, obtain consent where required, and offer guests an alternative way to discuss their requirements directly.
Organisers must not assume that a person responding for a group has authority to provide every other adult’s sensitive information. Information about children must be provided with appropriate parental, guardian or other lawful authority.
Guest information must not be used for unrelated marketing without the permissions required by law. Organisers are responsible for protecting copies they download or share with venues, caterers and other suppliers.
RSVPeasy handles personal information as described in its Privacy Policy and remains responsible for its own obligations under applicable law.
17.
Event Access, Expiry and Records
he access period, included features and limits for each plan or event purchase are disclosed before purchase. A one-off Premium Pass does not automatically renew and provides access for the period specified at checkout.
Before purchase, we explain when event hosting, RSVP collection, editing, client access and downloads end, and what happens to saved designs and unused credits. The RSVP response deadline may differ from the event’s service-access expiry date.
For subscriptions, cancellation stops future renewals and access continues until the end of the paid billing period, subject to any separately purchased event access. Any arrangements for continuing active events after subscription access ends are disclosed before purchase.
Export opportunities following service access ending are governed by the “Suspension, closure and exports” section. Retention and deletion of personal information are explained in our Privacy Policy. Subscription cancellation does not itself request immediate deletion.
You should retain copies of important records you are authorised to keep. We do not promise permanent hosting or indefinite storage unless expressly agreed. These provisions do not limit any rights or remedies available under applicable law.
18.
Complaints, Disputes and Governing Law
For complaints about your account, billing or the Service, contact support@rsvpeasy.com with sufficient details for us to investigate. Privacy complaints may be submitted through the contact details in our Privacy Policy.
We will consider complaints fairly and seek to resolve disputes in good faith. Nothing in these Terms prevents either party from seeking urgent court orders, contacting a regulator or exercising a statutory right or remedy.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts hearing appeals from them.
This clause does not exclude mandatory consumer protections or require a consumer to bring proceedings in New South Wales where applicable law gives them the right to bring proceedings elsewhere.
Operated by C A Karakiozis Holding Pty Ltd trading as RSVPeasy | ABN 17 625 079 736
Support: support@rsvpeasy.com