Privacy Policy
Last updated: 20 October 2026
RSVPeasy’s commitment to handling personal information responsibly.
1.
About RSVPeasy
RSVPeasy is operated by C A Karakiozis Holding Pty Ltd, trading as RSVPeasy, ABN 17 625 079 736 (“RSVPeasy”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose and protect personal information through our website, invitation and event-management platform, and related services. It applies to website visitors, account holders, event organisers, Studio customers, partners, their clients, guests and people who contact us. It also covers our handling of information through partner-branded pages powered by RSVPeasy. For privacy enquiries or requests, contact support@rsvpeasy.com.
2.
Personal Information We Collect
Depending on how you use RSVPeasy, we may collect account and business details; billing information; event and guest information; sensitive event information such as allergy, dietary or accessibility information voluntarily provided for an event; uploaded and generated content; support and security records; and technical and usage information. This may include names, contact details, RSVP responses, household groups, meal selections, invitations, artwork, photographs, AI prompts, IP addresses, browser and device information, timestamps, error records and messaging-delivery information. We seek to collect only information reasonably necessary for the relevant purpose.
3.
How We Collect Information
We collect information when you create an account, purchase services, create an event, upload content, use AI features, submit an RSVP, contribute to a gallery or contact us. We may also receive information from event organisers, partners, authorised users, household representatives, imported guest lists and connected service providers. An organiser may upload your name and contact details before sending an invitation. Providing information about another person requires appropriate authority and any consent required by law. Some technical information is collected automatically through cookies and similar technologies. Where practicable, you may browse public pages or make general enquiries without identifying yourself.
4.
How We Use Information
We use relevant personal information to create and administer accounts, purchases and subscriptions; provide invitation design, AI-assisted features, event pages and RSVP services; manage guest lists, seating arrangements, meal selections and related outputs; send authorised invitations, confirmations, reminders and event updates; provide gallery features; respond to enquiries and support requests; improve the platform; protect accounts; investigate misuse; and meet legal obligations or handle disputes. We do not use a guest’s RSVP as permission to send unrelated RSVPeasy advertising.
5.
Cookies, Analytics and Marketing
Organisers choose the questions their event forms ask and decide how responses are used for their event. RSVPeasy handles that information to provide the selected platform services. Organisers must explain what they collect, why it is needed and who will receive it, and obtain consent where required, particularly for sensitive information. Dietary, allergy and accessibility answers may reveal health information or religious beliefs. Relevant details may be shared by organisers with authorised planners, venues or caterers for event arrangements. RSVPeasy remains responsible for its own privacy obligations.
6.
Artificial Intelligence
RSVPeasy uses AI-assisted features to help extract event details from invitations, suggest coordinated colours and styling, and generate images or backgrounds from prompts. Depending on the feature, an uploaded invitation, prompt, reference image or other relevant input may be processed through OpenRouter and its enabled AI service providers. Inputs can contain personal information, such as names, event locations or photographs. Invitation extraction may begin when artwork is uploaded, and image-generation features process the submitted instructions and reference content. Results may be saved with the relevant event or design. Avoid including unnecessary personal or sensitive information in AI prompts and reference files. AI outputs may contain inaccurate or inferred information and should be reviewed before use.
7.
Who Can Access or Receive Information
Relevant event information may be accessible to the organiser, the partner managing the event and other users they authorise, according to the available permissions. We also disclose information as reasonably necessary to providers supporting hosting, storage, payments, authentication, email and SMS delivery, technical support, security, analytics and enabled AI features. We do not sell personal information or identifiable guest lists.
8.
Event Pages, Galleries and Private Links
Content published on invitations, event pages or galleries may be visible to people who can access those pages, depending on the selected settings. Shareable links may be forwarded. Viewers may download content or take screenshots, and copies already made by others may not be recoverable. Private dashboard links can provide access to personal information and should be treated as confidential. Contact us promptly if a link appears to have been exposed.
9.
Overseas Handling
Our platform uses Australian and international service providers. Personal information may be stored, processed or accessed outside Australia, including through hosting, communications, payments, technical support and AI services. [COMPLETE BEFORE PUBLICATION: list the countries in which personal information is likely to be disclosed, stored, processed or accessed, as far as practicable, based on the actual providers and configurations.] We take the steps required by applicable law for overseas disclosures and transfers.
10.
Access, Correction and Privacy Requests
We use cookies and similar technologies for functions such as sign-in, security, preferences and usage analysis. Further information about configured technologies and available choices is provided in our Cookie Policy. Where consent is required for non-essential tracking, it must be obtained separately. Marketing communications are sent only where permitted by applicable law and include an unsubscribe method.
11.
Data Security
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online service, transmission method or storage system is completely secure. Protect your account credentials, devices and private access links, and report suspected security incidents to support@rsvpeasy.com. We investigate and respond to incidents and notify affected individuals and regulators where required by law.
12.
Retention and Deletion
We retain personal information while reasonably needed to provide services, manage accounts, handle support requests and disputes, protect security or meet legal obligations. [COMPLETE BEFORE PUBLICATION: specify the actual retention periods and deletion triggers for event and guest records, uploaded media, inactive accounts, support and security logs, AI-provider records, billing records and backups.] We delete or de-identify information no longer required, subject to applicable legal obligations.
Access, Correction and Privacy Requests
Contact support@rsvpeasy.com to request access to or correction of personal information, or to exercise other rights available under applicable law, including deletion where applicable. We may reasonably verify your identity and authority before releasing information or making changes. We respond within applicable timeframes and explain any lawful refusal and available complaint options.
Children’s Information
Events may involve children, and authorised adults may supply children’s names, attendance details, dietary requirements or photographs. We seek to minimise children’s information and do not treat an organiser’s signup as permission to publish children’s images or use their information for unrelated advertising. Organisers and uploaders must have appropriate authority and use suitable sharing settings.
Complaints and Changes
For a privacy complaint, email support@rsvpeasy.com with sufficient details for us to investigate, avoiding unnecessary sensitive attachments. We will investigate and aim to respond within 30 days, explaining any delay. If unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au where it has jurisdiction, or another relevant privacy regulator. We may update this policy when our practices or legal requirements change.